Our Policy

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At J. Vanover & Co., many of our furnishings are custom made, made-to-order, or specially sourced. For this reason, we maintain strict ordering, return, and delivery policies to protect the integrity of our products and ensure a clear, consistent experience for all clients.

Please review the following policies carefully prior to purchase.

Orders, Deposits & Payment Terms

• A 50% non-refundable deposit is due on all orders at the point of sale.
• The remaining 50% balance is due when the merchandise arrives at J. Vanover & Co. and prior to delivery or pickup.
• All customer orders are non-refundable and not subject to cancellation.
• All made-to-order, personalized, and custom-made furniture, including case goods and upholstered furniture, are final sale and not eligible for return or exchange.
• Orders may be modified within 24 hours of purchase. After this 24-hour period, orders are not eligible for modification, return, exchange, or refund.

Production & Lead Times

• Custom furniture is built specifically for each client. Please allow approximately 8–16 weeks (or longer) for production and delivery of custom orders.
• J. Vanover & Co. is not responsible for delays related to manufacturing schedules, suppliers, vendors, shipping carriers, or backorders.

Final Inspection

• When merchandise arrives at J. Vanover & Co., customers are required to inspect the piece in its entirety prior to scheduling delivery or pickup. This inspection confirms the condition of the furniture while it remains under our care.

After final inspection and full payment, customers may:

• Schedule delivery through one of our recommended delivery professionals, or
   
• Arrange pickup using a delivery company of their choice.
   

Once merchandise leaves J. Vanover & Co., responsibility transfers fully to the buyer.

The buyer assumes all risk associated with transportation, including items picked up by the buyer or a third-party delivery provider.
Any damage or claims must be handled directly with the delivery company.
J. Vanover & Co. is not responsible for damage occurring after pickup or delivery.

Accessories that were not custom ordered or specially ordered may be exchanged within 24 hours of purchase.

All accessories are subject to inspection upon return. If damage is present, the item is not eligible for exchange.

All items sold “As Is,” including floor samples, clearance items, and warehouse sale items, are final sale and not eligible for return or exchange.

The buyer is responsible for measuring all doorways, stairways, elevators, and access points prior to ordering.

J. Vanover & Co. is not responsible for merchandise that does not fit into the buyer’s space.

The seller cannot move, haul away, or rearrange existing furniture.

All warranties apply only to the original purchaser and must be purchased from J. Vanover & Co.
Warranties are not transferable.

Warranties are limited to manufacturer or material defects that appear under normal residential indoor or outdoor use.

Warranty remedies are limited to repair, replacement, or substitution, at the manufacturer’s sole discretion.

Merchandise is not guaranteed against fading, scratching, soiling, pilling, or pile crushing.

The seller makes no warranties beyond the written description itemized on the order.

Thank you for choosing J. Vanover & Co. We appreciate your trust and look forward to creating thoughtfully crafted furnishings for your home.